Orders, Shipping & Return Policy
Orders and Shipping
Your jewelry will be hand made in our studio, and gift-wrapped. Jewelry normally ships within 3-4 days of the order being placed. If you have a special, more urgent request, please contact email@example.com. We will do our very best to make your request happen.
Shipping in the mainland USA is via USPS First Class Mail. You can choose to use USPS Priority Mail or USPS Priority Mail Express to expedite shipping time, as appropriate. Shipping is charged at cost, and there is no handling fee.
We can ship to most international destinations, via USPS First Class Package International service, USPS Priority Mail International or USPS Priority Mail Express. Please contact firstname.lastname@example.org if you have any questions. International shipment payments are for shipping only, and any taxes or duties will be the responsibility of the customer.
Returns and Exchanges
We want you to be delighted with your jewelry. Should you need to return an item, we can accept new, unused jewelry within 10 days of purchase. Please make sure the items are returned in their original packaging, and let us know that you plan to make the return, by contacting email@example.com. We can provide an exchange or a full refund on any full priced item. Return shipping will paid for by the customer. We are unable to offer refunds on custom designs.